There is only one boss. The customer. And, he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Sam Walton

The perfect compliment to any meeting, conference, or convention is a session on customer relations management and its companion, customer service.  It is the one area of marketing and sales support that fits virtually any industry that has a product or service to sell.  The basic concept of taking care of the customer and knowing what it is the customer is actually seeking is too often overlooked and lost amongst the more visual entities of media advertising, product literature, and “marketing” techniques in general.

Tomm Furch brings the obvious business basics back to the hearts and minds of management and staff alike through his impassioned ranting born out of a general frustration of mediocre customer service that seems to permeate almost every industry.

Available as keynote, break-out session, multi-block, or luncheon speaker.
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