Tomm has been a Senior Manager with extensive experience in customer relations management, advertising strategy, and brand development. He is skilled in staff training and motivation. As a former President & Creative Director of a multi-office regional advertising agency, he has a background in media marketing and public relations as well as a fiery passion for the elements and minute details that go into treating customers as though the operation actually wants their business.
He is experienced in developing and implementing human resources logistics and training programs for major organizations, with a history of both on-staff and as a consultant under contract.
These days he spends his time between Missoula, Montana and Vieques, Puerto Rico. In addition to frequent rants over customer service issues and his enthusiasm for business excellance, he currently presides over OH/Audio, Inc., an audio production company that specializes in telephone on-hold music & message services.
“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’
The answer seems obvious: “Buy a very large one and just wait.”